PRIVACY STATEMENT – LUXSPA
LuxSpa takes its responsibility regarding the protection of personal data very seriously.
luxspabg.rs (hereinafter: the website) is committed to protecting your privacy and providing the best possible experience when using our site. To make the most of your time on our site, we need certain personal information from you, which will help us provide you with better service and tailor the content to your needs and desires.
Please read this statement carefully to understand how we treat your personal information. This Privacy Policy may be changed from time to time, so we recommend that you review it periodically.
This policy describes how LuxSpa uses visitors' personal data. By providing your personal data and accepting this privacy policy, you consent to the processing of your data. In the event of changes, the updated text will be posted on this page. By continuing to use the site and providing your data, you agree to the changes in the policy.
INFORMATION COLLECTION – METHOD AND PURPOSE
The website requests your personal information only if you wish to use one of our services and you voluntarily fill out the forms on the site.
By visiting the site, our web provider automatically records information such as: your computer's IP address, browser type, domain, time of visit, the previous page, and the pages you visit on the site. This information is used for statistical analysis and to improve the quality of the service.
Note: Our web provider does not record your email address or other data that can directly identify you. You can prevent this recording through your browser settings.
The data we collect includes:
IP address and domain
Browser type and operating system
Access time and length of visit
The pages you visit
If the site is linked from another portal, the address of that site
Information you provide to us
When we collect your data:
Purchases through the online store (first name, last name, phone number, email, address) – for order fulfillment and delivery.
Asking a question (name, email) – we store until the author requests deletion.
Newsletter subscription (email)
Leaving a comment (name/nickname, email, IP address) – comments are stored until the author requests their removal.
Submitting content (images: jpg, png, gif) – avoid images with personal data in their EXIF GPS information.
Submitting experiences (name, email, experience) – we store internally until deletion is requested; the backup server retains the data for up to one year.
DATA USE
Your information is used:
To provide a response as quickly as possible
To process purchases made through the luxspabg.rs website
DATA SHARING
The site will not sell, rent, or provide your data to third parties, except when it is necessary to provide a service or as required by law.
LuxSpa may disclose data only if:
A court requires it
It is necessary to protect the rights or property of the site
Is necessary to protect the safety of users or the public
SECURITY
The site uses SSL encryption and follows strict procedures to protect data from unauthorized access, loss, or misuse.
GDPR
Our policy is in accordance with the General Data Protection Regulation (GDPR, EU 2016/679). User rights include access, erasure, information about processing, and consent.
SUBPROCESSORS
Third parties that may process data:
| Third party | Purpose | Country | Website |
|---|---|---|---|
| Facebook, Instagram | Message exchange | USA | Facebook.com, Instagram.com |
| Wordfence | Site Security | – | Wordfence.com |
COOKIES
By using the site, you agree to the use of cookies for statistics, improving the experience, and ad targeting. You can disable them through your browser settings.
GOOGLE ANALYTICS AND REMARKETING
The site uses Google Analytics and remarketing. Detailed information and opt-out options are available at:
SECURITY ADD-ONS
Wordfence may use the IP address to protect the site from unauthorized access.
CONTACT
For requests regarding data, deletion, or information:
E-mail: [email protected]
Phone: +381 64 41 2222 4